Announcement
🚨Due to the current pandemic, shipping delays and some shipping restrictions, I am only able to post within Australia and with registered (tracked) post at this time. I am still sewing away and continuing with business as usual otherwise!🚨
Hi and welcome to Josy and Joan!
I’m Jacki and I design and make retro and kawaii felt brooches to make you smile! Have a look around and follow me on Instagram to check out upcoming releases @josyandjoan
Enjoy!
❤️ Jacki
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PROCESSING TIMES
I always aim to have your goodies sent out ASAP, ideally within a few days of payment clearing, but as most pieces are made to order, please allow 3-5 business days for your order to be processed and posted.
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BE A SOCIAL BUTTERFLY
Want to keep up with new releases and special sneak peeks? Check me out on social media!
Instagram:
https://bit.ly/2IEaTWP
Facebook page:
https://bit.ly/2rJp8zM
Thanks so much for visiting!
Jacki B x
Featured items
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Reviews
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Jen on May 20, 2018
5 out of 5 starsAbsolutely amazing service and great product. Thank you so much!
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wayabeatsillidan1 on May 6, 2018
5 out of 5 starsIts perfect thank you it fits all my pens in easily I think ill have to come back for more :)
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Nicole on Mar 1, 2018
5 out of 5 starsItem arrived on time and very well packaged. I'm in love! it's so gorgeous. Thank you!
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Frequently asked questions
What international postage do you offer?
I offer Economy Air postage for international orders. This method is more cost effective but may take longer to deliver your goodies. Please allow at least 6 weeks for your order to arrive before raising concerns. Unfortunately tracking is not available for this option. I've done my best to get the postage prices right, but if you are overcharged I will refund the difference. If you would like extra security, you can select ‘signature on delivery’ from the shipping menu for an additional $5.49 AUD.
Please note that I am not responsible for any extra costs incurred by customs, and that these need to be paid by the buyer.
Do you do custom orders?
Yes I do! If you’d like to enquire about a custom pin or something else, just shoot me a message here on Etsy!
Wholesale availability
If you’re interested in selling Josy and Joan pins wholesale, please send me a message through Etsy, I'd love to collaborate with you!
How much is Australian shipping?
Domestic postage for my felt pins is $3, while thicker items like my old flower brooches and hair clips are charged a flat-rate shipping fee of $9 Australia-wide. Express post is available at checkout for both options.
How much is international shipping?
International shipping varies by region, so I can’t give an exact amount, but you can check the shipping section of the listing you’re looking at for a more accurate quote. All overcharged shipping will be refunded.
How do you package your orders? Will they be safe?
Yes indeedy! Pins are sent in bubble mailers for extra cushioning and protection, and larger fabric brooches are sent in cardboard boxes with tissue paper for protection.
Care instructions
As my pieces are handmade with felt, fabric and other delicate materials, they need to be handled with care, so please avoid dropping, banging or squashing them.
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